1. Warranty Coverage

Hamito.xyz offers a 1-year warranty on all products purchased through our website. This warranty covers any defects in materials or workmanship under normal use. If your product malfunctions due to a manufacturing defect, we will repair it, replace it, or provide a full refund at our discretion.

Covered Products:

  • Wired Headphones
  • Smart Watches
  • Wireless Headphones

2. Warranty Claims

To file a warranty claim, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at admin@hamito.xyz with your order number and a description of the issue.
  2. Provide Proof of Purchase: Ensure you have your receipt or order confirmation email ready to verify the date of purchase.
  3. Product Inspection: If necessary, we may request you to send the defective product back for inspection. We will cover the shipping costs for returns related to warranty claims.
  4. Resolution: Once the issue is verified, we will either repair, replace, or issue a refund for the defective product, depending on the situation.

3. What’s Not Covered

Please note that the following situations are not covered under our warranty:

  • Damage due to misuse or mishandling: This includes accidents, drops, exposure to water (unless the product is water-resistant), or any damage caused by non-compliance with the product instructions.
  • Wear and Tear: Batteries, ear pads, and other consumable parts may degrade over time with regular use. These are not covered by our warranty.
  • Unauthorized Repairs: Any modifications, repairs, or alterations made by a third party will void the warranty.
  • Lost or Stolen Products: We do not offer warranty coverage for lost or stolen items.

4. How to Maintain Your Warranty

To ensure your product remains covered under warranty, we recommend:

  • Follow the care instructions provided with your product.
  • Keep the original packaging and documentation, including the warranty card and proof of purchase.
  • Avoid exposure to extreme conditions such as water, humidity, or high temperatures unless specifically stated by the product’s specifications.

5. Refunds and Replacements

In cases where a product cannot be repaired or replaced, Hamito.xyz will offer a full refund based on the original purchase price. Please note that shipping costs are non-refundable, except in cases where the product is defective or damaged during transit.

6. International Warranty

Hamito.xyz ships worldwide, and our warranty is applicable internationally. However, please be aware that shipping costs for warranty claims outside of your country may be the responsibility of the customer.

7. Contact Information

If you have any questions about your product’s warranty or need assistance, our friendly support team is ready to help:

We value your trust in Hamito.xyz, and we are here to ensure that you have the best experience with our products. Thank you for choosing us!